Transcendence Theatre Company Plan Your Visit

“Broadway Holiday” Event location

Hanna Center

Pre-Show

For Broadway Holiday, Gold level ticket holders may arrive 90 minutes before show time to enjoy the Gold Lounge with wine. Premium and General Reserved ticket holders may arrive 30 minutes before show time to purchase a glass of wine or coffee before the show.

Covid Protocols

The safety of patrons, staff, and artists is paramount.

Transcendence will be following all local Sonoma County & CDC Guidelines at the time of the performances.

Accessibility

Prior to the event, please contact us at 877-424-1414 if you need assistance.

We will help to accommodate your needs for the entirety of the event.

What to Wear

For Broadway Holiday running December 1-10 at the Hanna Center, the performance takes place in an indoor auditorium, so there is no need for multiple layers. For your maximum comfort, please dress accordingly.

Things to Know Before the Show

Emergency Plan

1. Our Goal in an emergency is to keep people calm and get people out of the theatre in an orderly fashion ensuring everyone exits the property safely.

2. All Transcendence Staff will be trained and required to connect to the available emergency alert notification tools.
EAS
SoCo Alert
Nixle

3. In the event of evacuation of the premises, all patrons must follow the directions and guidance of announcements from the stage, TTC staff, Security personnel and Parking staff safely exit the property in their vehicles onto the nearest available exit route.

4. All patrons who are not able to safely evacuate the premises via walking, must remain in the theater to be assisted. Accessibility drivers in golf carts will make rounds to safely transport these individuals to their vehicles. Disabled patrons will be picked up by the north side of the theater.

5. In the event that there is not ample time for evacuation, ALL patrons, volunteers, artists, band, and staff are to relocate into the safest available open area and await the arrival of emergency personnel to the property.

Ticket Levels

GOLD ($161 plus fees)

Arrive 90 minutes before show time to enjoy the Gold Lounge with wine.

2 Drink Tickets included.

Seats in the first five rows.

PREMIUM ($91 plus fees)

Arrive 30 minutes before the show to purchase a glass of wine or coffee before the show.

GENERAL RESERVED ($61 plus fees)

Arrive 30 minutes before the show to purchase a glass of wine or coffee before the show.

2023 Ticket Exchange Policy

NO REFUNDS. All Ticket sales are final.

Subject to availability, tickets can be exchanged to a different performance date for a $5.00 exchange fee per ticket. Tickets must be exchanged more than 48 hours in advance of your original performance date. Tickets cannot be exchanged for a future season.

Cancellation Policy

By purchasing a ticket, or otherwise using this website, you agree to our privacy policy and terms as well as our terms detailed below.

No refunds, or returns. All sales are final. In general, tickets are available for online sales up to 3 hours before the event. After that, please purchase your tickets at the event’s box office. In some cases actual seat assignments and seating chart layouts may change without prior notice.

The resale of a ticket for more than its face value without the written consent of the owner/manager is prohibited by law.

In the event of a power outage, fire safety concern, rain, or any other possible weather or safety complication, the producers reserve the right to cancel performances and pre-show festivities. In the event of rain, every effort will be made to complete the performance, including playing in light rain. The decision to play or cancel will be made within approximately 45 minutes following the time that the production is held for rain. If the show is canceled before the first act is complete, you may receive tickets for another performance in the same calendar year (at management’s discretion with consideration of availability).

In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., Ticketing operations fee, shipping fees, etc.).

The Park

Typically our performances are held within the winery ruins located on the grounds of Jack London State Historic Park (JLSHP), and we hope to return for Summer 2024. When we perform at the park, $7 goes to JLSHP with each ticket purchase and as of the end of the 2022 season, we have raised over $685,000 for Jack London State Historic Park.

Arrival

Hanna Center

For Gold Ticket Holders, please arrive 90 minutes prior to your performance to enjoy the Gold Lounge with wine.

For Premium and General Reserved Ticket Holders, please arrive 30 minutes before the show to purchase a glass of wine or coffee before the show.

Jack London State Historic Park

Pre-show picnicking begins two and a half hours before each show at 5pm in the designated areas on the park. Please visit our performance page for information about nightly vendors and pre-show musicians. Patrons should check in at our on-site box office. You are welcome to arrive at the park any time between 5pm and when the performance begins promptly at 7:30pm. The park parking lot and picnic areas are on natural dry grass which can be uneven, so please wear flat shoes to comfortably walk across the grounds.

Seating

For all performances at our venues, a chair is not necessary as seating is provided in the theatre space.

Gold ticket holders are provided with seat cushions. Guests may bring their own seat cushions to the venue.

Lawn chairs are permitted for pre-show picnicking before performances but they will need to be stored outside of the theatre during the performance as there is limited space. Transcendence staff cannot store personal belongings throughout the show.

Restrooms

For Broadway Holiday running December 1-10 at the Hanna Center, bathrooms are located inside the facility.

For Broadway Under the Stars Summer shows, the portable restrooms and hand wash areas are onsite in convenient locations available to patrons before, during, and after performances. Wheel-chair accessible portable restrooms are also onsite.

What to Wear

For Broadway Holiday running December 1-10 at the Hanna Center, the performance takes place indoors, so there is no need for multiple layers. For your maximum comfort, please dress accordingly.

For Broadway Under the Stars Summer shows, the pre-show picnic and performance are entirely outdoors so please come prepared for all types of weather. In the summer, the grounds can be quite hot during the day but cool quickly when the sun sets so we recommend dressing in layers. You may bring an umbrella or a large hat, but the use of umbrellas, parasols, or large hats during the performance, either for protection from the rain or sun, is prohibited. Also, the grounds consist of level-but-uneven lawns, gently rolling hillsides, and gravel paths. Therefore, sturdy and comfortable shoes are recommended. Feel free to bring a blanket or sweatshirt for when the temperatures drop.

Flashlights

Although the moon generously lights our venues at night, there is limited lighting at the venues after dark. We will be lighting your exit path to ensure that the walk to your car is easy and safe, but we suggest bringing flashlights. Open flames (such candles and hurricane lanterns) are strictly prohibited.

Smoking

Smoking of any kind on park grounds is a fire hazard and is therefore strictly prohibited at the Hanna Center in Glen Ellen and Jack London State Historic Park. This includes all electronic smoking and vapor devices.

Covid protocols

The safety of our patrons is paramount.

This 2023 Season, Transcendence will be following all local Sonoma County & CDC Guidelines at the time of the performances.

Post Event Safety

Although the moon generously lights our venues at night, there is limited lighting at the venues after dark. We will be lighting your exit path to ensure that the walk to your car is easy and safe, but we suggest bringing flashlights. Open flames (such as candles and hurricane lanterns) are strictly prohibited.

First Aid

We have medical support available in the first aid tent at every performance. If you think you are having a medical emergency, please contact any staff on site and they will direct you.

Lost & Found

If you have misplaced an item, contact a head usher, call the lost and found at 877-424-1414 or send an email to [email protected]

Book A Picnic Table

You can reserve a picnic table for $50 during the checkout process. Please note for Broadway Holiday running December 1-10 at the Hanna Center, picnic tables are not available for purchase.

Accessibility statement

Transcendence Theatre Company strives to make all our events accessible to all.

Email [email protected] to learn more.

Let Us Know

Prior to arrival, guests with disabilities who need assistance should contact 877-424-1414 Ext 1. We will gladly help to accommodate your needs for the entirety of the event.

Getting Around

Hanna Center

*For Broadway Holiday running December 1-10 at the Hanna Center, the facility is indoors and is mobility-aid and wheelchair accessible.

Jack London State Historic Park

The park paths and lawn in the Beauty Ranch and Winery Ruins involve gently rolling and fairly level gravel paths, with no stairs, major hiking or exceedingly long distances involved. The paths are accessible for wheelchairs or motorized chairs, but you may need additional assistance if venturing off the paths onto lawns.

In addition, accessibility carts will take patrons to the Great Lawn for picnicking or directly to the theatre for performances. Upon your arrival, our parking attendants and box office staff will ensure that your needs are identified and direct you to in-park transportation or assistance.

Accessible Restrooms

For Broadway Holiday running December 1-10 at the Hanna Center, wheel-chair accessible in-facility restrooms will be onsite in convenient locations.

For Broadway Under the Stars Summer shows, the wheel-chair accessible portable restrooms will be onsite in convenient locations.

Parking

Hanna Center

There is reserved accessibility parking for those who possess an official disabled hangtag as well as patrons requiring assistance to the event area. When you arrive at the facility, please let parking attendants know and they will direct you to the appropriate parking area.

Jack London State Historic Park

There is reserved parking in the Lower Parking Lot for those who possess an official disabled hangtag as well as patrons requiring assistance to the event area. There is also an ADA approved accessibility path from the upper parking lot to the front of the ruins. When you arrive at the park, please let parking attendants know you need the Accessibility cart and they will direct you to the appropriate parking area.

Service Animals

While pets and animals are not permitted at the Hanna Center or Jack London State Historic Park for performances, official service animals with proper credentials are gladly welcome onto the grounds for the performances.

Please call the Box Office at 877-424-1414 if you are planning to attend the performance with a service dog.

Planning Your Visit

If you have any questions about accessibility that aren’t answered here, please call our Box Office at 877-424-1414 Ext. 1 and they would be happy to talk with you. We suggest calling a few days or a week before the performance you are attending to ensure Transcendence can customize your accessibility plan at the park.

If you are not able to reach the box office for any reason, please send us a message at [email protected].

General Parking Information

Hanna Center

For all ticket levels, parking is available in the parking lot directly in front of the venue.

Upper and Lower Lot Parking

Hanna Center

For all ticket levels, parking is available in the parking lot directly in front of the venue.

Parking Shuttle

Hanna Center

There will be no shuttle at the Hanna Center for Broadway Holiday performances December 1- 10.

Picnics at Venues

**For Broadway Holiday running December 1-10 at the Hanna Center, there will be no pre-show picnic. However, Gold Level Ticket Holders will be able to access the Gold Lounge 90 minutes prior to the event.

For Broadway Under the Stars Summer shows, food and beverages will be available to purchase during our festive pre-show picnic. Patrons are also welcome to bring a picnic to enjoy on the grounds of Jack London State Historic Park. Please see individual performance pages for information on nightly food and wine vendors.

Picnic tables are available on a first-come, first-served basis but feel free to reserve one for a nominal fee online to ensure a comfortable picnicking experience.

Keep in mind that there is limited space in the performance space for storing personal items, so please consider this when loading in coolers or other supplies for your picnic.

Outside Alcohol Policy

Our alcohol license strictly prohibits outside alcohol. Wine, beer, water, and other nonalcoholic beverages are available for purchase. We will NOT be serving alcohol during the performance. At Intermission patrons are only allowed to purchase 2 alcoholic beverages and are no longer permitted to purchase bottles of wine.

You may bring non-alcoholic beverages with you into the park.

Patrons are welcome to bring a picnic to the event. Food trucks are on-site with a range of cuisine and price options. Credit cards only for our cashless vendors. Please visit our website for information about nightly food vendors.

Credit Card Policy

Credit cards will be the only form of payment accepted when you purchase beverage tickets. Please note that food trucks and other vendors will have separate payment policies. Thank you for your understanding that we are a cashless event.

Conduct and Liability statement

By purchasing a ticket to Transcendence Performance, you acknowledge that you are willing to appear in authorized photographs and video in public areas at Transcendence Theatre Company and releases Transcendence Theatre Company from liability for resulting from the use of such photographs & videos.

Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event.

Photography

During the pre-show picnic, and before the performance begins, feel free to take as many pictures as you would like. Please share with the hashtag #BestNightEver. During the performance, all photography, video, or sound recording is strictly prohibited. Offenders may be asked to leave and may be liable for copyright damages.

House Management

During the performances, our ushers are available to you should you have any questions or concerns.

At Jack London State Historic Park, shows take place in the ruins. We ask to preserve the historic landmark, please do not touch the walls.

Bring it in, Bring it Out

When bringing your own picnic, follow the “Bring it In, Bring it Out” philosophy. Pack a picnic basket with reusable plastic plates, cutlery, napkins and more. This is the best way to leave no trace when you finish your meal and leave the park. Keep in mind, however, that breakable china or glass is prohibited in an effort to keep the venues safe from accidental breakage.

If you find it necessary to bring disposable plates and cutlery, support our efforts by bringing only 100% compostable materials into the venues.

Near Zero Waste Initiative

Beginning in 2015, Transcendence Theatre Company implemented a “Near Zero Waste Initiative” for all events at Jack London State Historic Park. You can participate and help us in respecting the historic integrity of the park as we celebrate and enjoy the beauty of the land.

Together, we can make Transcendence events at Jack London State Historic Park one of the most environmentally friendly events in Sonoma County!

Recycling & Compost

We recycle! When disposing of your waste take an extra minute to drop recyclables in blue recycling bins and any remaining items in black trash bins. This extra second makes a profound impact on the waste that leaves our events.

We also encourage you to bring reusable water bottles! Leave the plastic bottles at home and save the waste.

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Images

Photo Credit: Mimi Carroll